Terms of sale
Terms and Conditions of Sale (T&Cs) – effective from 09/09/2025
ARTICLE 1 – PARTIES • PURPOSE
These Terms and Conditions of Sale (the “T&Cs”) govern sales concluded between:
SPLY, a Société par actions simplifiée (SAS) with share capital of € 937,25, SIREN 902 291 863, 902 291 863 R.C.S. Paris, VAT No. FR03902291863, registered office at 8 rue du Faubourg Poissonnière, 75009 Paris, France, customer service e‑mail: support@suuupply.com, publisher and seller on the website suuupply.com (the “Site”), hereinafter the “Seller”,
and any natural person acting for purposes outside his or her trade, business, craft or profession (the “Customer”).
These T&Cs apply to B2C sales of new clothing and accessories carried out on the Site. Delivery, returns and warranties are addressed on the dedicated page: suuupply.com/pages/faq.
ARTICLE 2 – DEFINITIONS
“Site”: the e‑commerce platform accessible at the URL indicated above, including its sub‑pages.
“Product(s)”: new ready‑to‑wear items and accessories offered for sale by the Seller.
“Customer”: a consumer within the meaning of the French Consumer Code placing an order on the Site.
ARTICLE 3 – SCOPE • ACCEPTANCE
Browsing the Site and any order imply full and unreserved acceptance of the T&Cs in force on the order date. The dedicated checkbox during checkout constitutes consent and an electronic signature. The Customer acknowledges the evidential value of the Seller’s recording systems.
ARTICLE 4 – PRODUCTS • PRE‑CONTRACTUAL INFORMATION
Essential characteristics and VAT‑inclusive prices are presented on the Product pages. Photographs are illustrative; rendering (colours, textures) may vary by screen. No sales are offered outside the European Union, except to Switzerland.
ARTICLE 5 – ACCOUNT • ORDER PROCESS
Orders may be placed with or without creating an account (guest checkout). The purchase flow includes adding items to the basket and confirming the order using a button labelled “order with obligation to pay” (or equivalent). The Seller may cancel any order in case of obvious anomaly (fraud, abusive use of a payment method).
ARTICLE 6 – PRICES
Prices are stated in euros, VAT included, for sales within the EU. The Seller does not operate sales or promotional campaigns. Any taxes, duties or fees not provided for by the regulations applicable to the Customer may remain payable by the Customer for orders shipped to Switzerland.
ARTICLE 7 – PAYMENT
7.1. Payment methods. Payments are accepted by bank card (Visa, Mastercard, American Express) and PayPal.
7.2. Payment service providers. Card transactions are processed via Shopify Payments. Instalment solutions are offered via Scalapay. Payments via PayPal are carried out on PayPal’s secure interface.
7.3. Security and strong customer authentication. Payments are processed using secure protocols and may require strong customer authentication (3‑D Secure or equivalent). The Seller does not store full bank card data.
7.4. Time of capture. Payment is captured at the time the order is placed.
7.5. Instalments – Scalapay. Subject to approval by Scalapay, the Customer may pay in 3 or 4 interest‑free instalments. This option is provided by Scalapay under its own terms; any instalment arrangement is formed between the Customer and Scalapay.
7.6. Payment failure. If authorisation is refused by the payment centre, the order is automatically cancelled.
ARTICLE 8 – RETENTION OF TITLE
Title to the Products remains with the Seller until full payment of the price by the Customer. Risk passes upon physical delivery of the Product to the Customer in accordance with the “FAQ” page.
ARTICLE 9 – INVOICING
The invoice is made available to the Customer in his/her account on the Site. For guest checkout, creating an account using the same e‑mail address as the order enables access to the invoice.
ARTICLE 10 – CUSTOMER SERVICE
For any questions, the Customer may contact customer support at support@suuupply.com. No telephone support is provided.
ARTICLE 11 – PERSONAL DATA
Processing of personal data is described in the Site’s Privacy Policy.
ARTICLE 12 – INTELLECTUAL PROPERTY • SITE USE
All texts, visuals, logos, trademarks and other content on the Site are protected by intellectual property laws. Any reproduction, representation, adaptation or extraction (including by automated data‑collection methods — scraping, robots, etc.) is prohibited without prior written authorisation. Permitted use is strictly personal and non‑commercial.
ARTICLE 13 – LIABILITY • FORCE MAJEURE
The Seller is liable by operation of law for proper performance of contractual obligations towards the Customer. Nothing in these T&Cs shall limit the Customer’s statutory rights or exclude liability in the event of fraud, gross negligence or personal injury.
Neither the Seller nor the Customer shall be liable where non‑performance or delay results from a case of force majeure under French law (an unforeseeable, irresistible and external event).
ARTICLE 14 – CONSUMER MEDIATION
After a prior written request to customer support, the consumer Customer may refer the matter free of charge to the designated consumer mediator:
- CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
- Address: 49 rue de Ponthieu, 75008 Paris, France
- Online referral: www.cm2c.net (online form)
- E‑mail: cm2c@cm2c.net
The Customer remains free to accept or refuse the solution proposed by the mediator.
ARTICLE 15 – GOVERNING LAW • JURISDICTION
These T&Cs are governed by French law. The Customer may bring proceedings before the competent court of his/her place of domicile or the place where the goods were delivered.
ARTICLE 16 – CHANGES TO THE T&Cs
The Seller may amend the T&Cs at any time for legal or organisational reasons. The applicable T&Cs are those accepted at the time the order is placed.
ARTICLE 17 – FINAL PROVISIONS
Severability. If any provision is found to be invalid, the remaining provisions shall continue in full force. It shall be replaced by a valid provision reflecting the parties’ initial intent.
No waiver. The fact that the Seller does not enforce a right shall not be interpreted as a waiver of that right.
Telephone marketing opt‑out. The Customer may register free of charge on the Bloctel do‑not‑call list.