Shipping Policy


Shipping Terms

Suuupply offers free delivery in France for all orders over €150 at a pick-up point.

We deliver to: France, Austria, Germany, Italy, Netherlands, Portugal, Belgium, Luxembourg, Spain. Our orders are shipped by Colissimo or Mondial Relay.

Delivery times and prices

Orders shipped by Mondial Relay are delivered between 2 and 5 working days, those shipped by Colissimo within 48 working hours. Delivery times are given for information only and suuupply declines all responsibility if a delivery time is longer due to a problem with the carrier.

Shipping costs are calculated automatically based on the number of items and the weight of each order.
These delivery costs are indicated to the customer after having informed the delivery address during the check out, and this before any payment.
We ship orders within 24 working hours:
Orders placed before 8am (weekdays) are dispatched the same day.
Orders placed after 8am will be dispatched the next working day. During promotional periods or end-of-year holidays, deliveries may be delayed due to the large number of orders.

When your order is ready to ship, you will receive a notification with your tracking number. If you do not receive this email, please check your spam or contact us at .

Damaged package

In the event of delivery of a package that is clearly and visibly damaged, it is up to the Customer to refuse it in order to benefit from the guarantee offered by the carrier. The Customer must also inform the seller without delay, so that a new package is prepared for him, then shipped upon receipt of the damaged package in return.